ExoticMama wrote:
i had the same problem before but some friend helped me
log to other character in the same account then login again to ur char it will load normally
he have another problem
1. For start check if the game folder is in the antivirus exclusion if is not put him, this is a video that show how do this with windows defender all the antivirus have this option just explore if u have other
https://youtu.be/ElOnJ3ZTvvE2. Now uninstall and install again the game, is better that just copy & paste the file that appear in the video coz some times the windows defender dont want put back the quarantined files a new install is better
If u continue with problems download teamviewer for help u with remote access and contact me